Customer Contacts in Non-Base Languages is Not Saving When Change Data Language
(Doc ID 3029804.1)
Last updated on JUNE 18, 2024
Applies to:
PeopleSoft Enterprise SCM Order Management - Version 9.2 and laterInformation in this document applies to any platform.
Symptoms
Customer contacts in non-base languages is not saving when change Data Language.
The Customer Contact page doesn't work in the same way as the Customer page when saving name values in non-base language - if the Data Language field is changed to something other than "English" and the page saved, values are stored on the base table, not the language table - the same action on the Customer page causes updates on the language table.
The issue can be reproduced at will with the following steps:
Note: In the Replication Steps, User Details / Company Names / Addresses / Emails / Telephone Numbers / Etc. are fictitious (based upon made-up data used in the Oracle DEMO Environments), any similarity to actual persons, living or dead, is purely coincidental and not intended in any manner.
- Go to: My Preferences > Enable Multi-Lingual option. Enable Data Language field, in a multi lingual environment.
- Go to Customers > Customer Information > Create Customer Information. On Create Customer Information page, open Customer SHARE / 0000050039. Page Mode is “Correct History”, Data Language is “English”
- Change the Name1 field to “Master Services English” and save the page
- Go to Reporting Tools > Query > Query Manager. View the Name1 values on the Customer base table and Customer language table (PS_CUSTOMER and PS_CUSTOMER_LANG). PS_CUSTOMER_LANG - no data
- Change the Data Language to “French”. Change the Name1 field to “Master Services French” and save the page
- Go to Reporting Tools > Query > Query Manager. View the Name1 values on the Customer base table and Customer language table (PS_CUSTOMER and PS_CUSTOMER_LANG). PS_CUSTOMER_LANG updated
- Use link on Customer page to navigate to the Customer Contact Info page
- Open Contact SHARE / 0039 – “Marcos Oliveria”. Page Mode is “Correct History”, Data Language is “English
- Change the Name field to “Marcos Oliveria English” and save the page
- Go to Reporting Tools > Query > Query Manager. View the Name values on the Contact base table and Contact language table (PS_CUST_CONTACT and PS_CUST_CNTCT_LANG). PS_CUST_CNTCT_LANG - no data
- Change the Data Language to “French”. Change the Name field to “Marcos Oliveria French” and save the page
- Go to Reporting Tools > Query > Query Manager. View the Name values on the Contact base table and Contact language table (PS_CUST_CONTACT and PS_CUST_CNTCT_LANG). No data on PS_CUST_CNTCT_LANG. It should be updated.
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |