Incorrect Chartfields Are Created On Accounting Lines When A Write Off Item Type Without Match Charges Written Off Is Processed After a Write Off Item Type Using Match Charges Written Off Flag is On (Doc ID 3030043.1)

Last updated on JUNE 19, 2024

Applies to:

Symptoms

The Generate Accounting Entries process (SFPGLINT) creates accounting lines using incorrect chartfields when processing write off item types under certain conditions.  Processing a write off item type where the Match Charges Written Off is enabled, for a charge item type with the Write Off Chartfields populated, followed by a different write off transaction for a different student where Match Charges Written Off is not enabled will create incorrect accounting lines for the second transaction.  The chartfields used on the second transaction debit entry are from the previous transaction charge item type Write Off Chartfield setup.  The expectation is the debit chartfield on the second transaction will be from the write off item type posted, since the item type does not use Match Charges Written Off.

The issue can be reproduced at will with the following steps:

1. Navigate to Student Financials, Charges and Payments, Post Student Transactions;
2. Post a charge item type to Student A using an item type with the Write Off Chartfields populated on the GL Interface tab;
3. Navigate to Student Financials, Charges and Payments, Post Student Transactions;
4. Post a charge to Student B using a charge item type without Write Off Chartfields populated on the GL Interface tab;
5. Navigate to Student Financials, GL Interface, Generate Accounting Entries;
6. Populate the run control, and submit the process to the process scheduler; Navigate to Student Financials, Collections, Write Offs, Post Student Write-Off;
7. Post a Write Off item type to Student A that has the Match Charges Written Off flag checked on on the item type setup;
8. Navigate to Student Financials, Collections, Write Offs, Post Student Write-Off;
9. Post a Write Off item type to Student B that has the  Match Charges Written Off flag checked off on the item type setup;
10. Navigate to Student Financials, GL Interface, Generate Accounting Entries;
11. Populate the run control, and submit the process to the process scheduler;
12. Review the accounting lines created, and note the Debit entry for Student B uses the chartfields from Student A charge item type with Write Off Chartfields setup. 

Changes

Cause

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