E-OS:/ E-ES: No Results Returned in Global Search. A Message Is Displayed Instead: "Documents not available"
(Doc ID 3031203.1)
Last updated on JUNE 26, 2024
Applies to:
PeopleSoft Enterprise PT PeopleTools - Version 8.60 and laterInformation in this document applies to any platform.
Symptoms
When attempting to get search results from Suggestions Search, by placing the mouse cursor in the Global Search field, the message below is displayed instead:
Documents not available. Please check
1. If search is configured.
2. If configured, deploy and index the search category : PTPORTALREGISTRY
3. If indexed, check user permissions
1. If search is configured.
2. If configured, deploy and index the search category : PTPORTALREGISTRY
3. If indexed, check user permissions
The issue was reproducible in the customer site with the following steps:
1. Login.
2. On the Homepage, place the mouse cursor in the Global Search field.
3. Instead of items returned from Suggestions Search, the above message is displayed.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |