EeS: Voucher Created From a Self Service Receives an Error When Viewing the Attachment, "Attachment failed to download. (18036,10014) File not found. (18036,10012)" (Doc ID 3036327.1)

Last updated on JULY 24, 2024

Applies to:

Symptoms

When trying to view a Voucher Attachment created from an eSettlement Self-Service Invoice, an error is received.


ERROR
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Attachment failed to download. (18036,10014) File not found. (18036,10012)


STEPS TO REPLICATE
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1. Supplier Portal > Invoice and Payments tile > Self Service Invoice tile > click “+” button
    a. Add necessary info on Step 1 of 3: Summary > click Attachments box > add an attachment
    b. Fill in the Invoice details in Step 2 of 3; Proceed to Step 3 of 3 and Submit

2. Run Voucher Build to create the Voucher: Accounts Payable > Batch Processes > Vouchers > Voucher Build

3. Accounts Payable > Vouchers Add/Update > Regular Entry > open the Voucher in question > Invoice Information tab > click on the Attachment link and the following error message is received:
    "Attachment failed to download. (18036,10014) File not found. (18036,10012)"

4. Query PS_PV_ATTACHMENTS is populated with the attachment file but the server path is blank

5. The file is there on UNIX PV directory

6. Query: SELECT SERVER_PATH FROM PS_PV_ATT_SERVERS WHERE DEFAULT_SERVER_FLG = ‘Y’

Changes

Cause

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