When Attempting To Send a Document for Signature via Adobe the User Receives an Error. API Method refreshToken Failed: Missing Grant_type Parameter Value
(Doc ID 3040417.1)
Last updated on AUGUST 11, 2024
Applies to:
PeopleSoft Enterprise SCM Supplier Contract Management - Version 9.2 to 9.2 [Release 9]Information in this document applies to any platform.
Symptoms
We are using Adobe to send documents for signature. When a user attempts to send a document for signature, they are getting an error.
The issue can be reproduced at will with the following steps:
1. Navigate to Document Management Page. (Supplier Contracts-->Create Contracts and Documents-->Document Management)
2. Search for an approved contract id that's pending for signature.
3. Click on the Contract.
4. Click on Prepare and Route for e-Signature.
5. Click Send.
6. A message box with 'OK' apears, but the document is not sent for signature.
7. We could also see that from the trace the service operation AS_UPLOADFILE_POST is failing with bad request error.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |