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ECM: PMT_DISPATCH Process Incorrectly Displays "Remittance Advise Email Was Not Sent. Please Check the Email Address", in the Message Log. (Doc ID 3042296.1)

Last updated on AUGUST 26, 2024

Applies to:

PeopleSoft Enterprise FIN Payables - Version 9.2 to 9.2 [Release 9]
Information in this document applies to any platform.

Symptoms

The PMT_DISPATCH process incorrectly prints the following message in the the message log:

"Remittance Advise email was not sent. Please check the email addressXXXXXXXXXXX@XXXXXX.com and try again. (13560,1002)".

However, supplier received the email advise.

Steps to replicate:

1) Create a voucher.
     Menu > Accounts Payable > Vouchers > Add/Update > Regular Entry.

2) Process the payment by running the Pay Cycle Manager.
     Menu > Accounts Payables > Payments > Pay cycle Processing > Pay cycle Manager.

3)  Process payment to Financial Gateway from the Pay Cycle Manger.

4) Dispatch the payment and review the message log. above message is displayed , however, the supplier receives the email.
      Menu > Financial Gateway > Process Payments > Payment Dispatch.

NOTE: The above User Details / Company Names / Addresses / Emails / Telephone Numbers / Etc. are fictitious (based upon made-up data used in the Oracle DEMO Environments), any similarity to actual persons, living or dead, is purely coincidental and not intended in any manner.

Please review the replication steps.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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