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E-PIA : After Upgrading to PT 8.60, the CRM Classic Homepage HR Service Center Shows a Blank Page (Doc ID 3043653.1)

Last updated on AUGUST 26, 2024

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.60 to 8.61 [Release 8.4]
Information in this document applies to any platform.

Symptoms

After upgrading to PeopleTools (PT) 8.60, CRM's Classic homepage Service center sometimes appears blank,  and at other times it does not show any pagelets on the homepage. This issue is intermittent, but occurs very frequently.

The issue can be reproduced at will with the following steps:

1. Log into CRM.
2. Open the classic homepage - HR Service Center.
3. The homepage appears blank.
4. Sometimes the page loads on refresh, and sometimes it shows the blank page.

 

Changes

Upgrading to PeopleTools 8.60.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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