E-CRM: HR Help Desk Solutions Search Logs User Out When Searching for a Solution that is Used in Many Cases
(Doc ID 3045845.1)
Last updated on SEPTEMBER 05, 2024
Applies to:
PeopleSoft Enterprise CRM HelpDesk for HR - Version 9.2 to 9.2 [Release 9]Information in this document applies to any platform.
Symptoms
HR Help Desk - solutions search abends when the Solution is being used in a lot of Cases
When do a Solution search, the system spins and then eventually times out / logs out the end-user.
The issue can be reproduced at will with the following steps:
1. Navigate to Solutions > Solutions Search
2. In Solution ID field, enter a Solution ID that is being used in a log of Cases, click Search
System spins and then end-user get logged out.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |