ECM: File Attachment Not Save to Subdirectory for Bank Account Transfer, Receive Error "Attachment Failed to Download" (Doc ID 3047580.1)

Last updated on SEPTEMBER 16, 2024

Applies to:

Symptoms

File attached to a Bank Account Transfer is not being saved to the Subdirectory defined on the Administer File Attachments page. Instead, the file is saved to the default directory. As a result, once the Bank Account Transfer is re-displayed or tries to be approved, an error occurs when displaying the attached file.

STEPS TO REPLICATE
1. Set Up Financials/Supply Chain > Common Definitions > File Attachments > Administer File Attachments
    a. Pick Active Server = the ID associated to the URL that is setup for the SFTP Server
    b. Under Component Subdirectories, add Component = TR_BAX_AG_FL / Subdirectory = xx
2. Cash Management Fluid Home page, click the Bank Transfer Center tile
3. Bank Transfer Center, click the + sign to create a Bank Transfer
4. Create a Bank Account Transfer
    a. Add a file attachment
    b. Click Submit to submit the Bank Account Transfer
5. Bank Transfer Center shows the Bank Center with a Status = New
    a. Click on the Bank Transfer
    b. Bank Transfer Review page, click the Attachments (1) link
    c. Click the link for the attached file
    d. Above error is received
6. Check the SFTP Server - Notice that the file attachment is located in the default directory and not the xx subdirectory

Changes

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.