Users Are Unable to Access the Hsa Tile (Plan Type 67) After Dropping Dependent(s)
(Doc ID 3047662.1)
Last updated on MARCH 04, 2025
Applies to:
PeopleSoft Enterprise HCM eBenefits - Version 9.2 to 9.2 [Release 9]Information in this document applies to any platform.
Symptoms
Users are unable to access the HSA tile (Plan type 67) after dropping dependent(s) from plan type 10. They encounter an error:
The issue can be reproduced at will with the following steps:
1. Navigate to Employee self-service page >> Benefit Details >> Benefits Enrollment >> click the start button.
2. Click the Medical tile.
3. De-select the enrolled dependent and click done.
4. Click the Health Savings Account tile. User is getting a warning message about the contribution.
5. Click OK to bypass
6. click the HSA tile. ISSUE: User is constantly getting the same warning message and unable to access the HSA tile.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |