EPY: What to Check When the Filled-Out Updatable Tax Withholding Federal and State Tax Forms Do Not Route to the Approver (Doc ID 3047944.1)

Last updated on SEPTEMBER 18, 2024

Applies to:

Symptoms

While testing the Updateable Tax Withholding Fluid page for Federal and State Tax Forms, the changes made by the employees are not routed to the Approver.

An email is not sent to the approver and no approval is waiting on the Approval page.

Steps Used to Reproduce

1. Navigate to Fluid Home > Employee Self Service > Payroll > Tax Withholding
2. Choose Federal or a State (example: California)
3. Download and fill out the Adobe form and submit
4. A success message appears which means that Adobe was able to hand over the details to PeopleSoft.
5. Navigate to Payroll for North America > Tax Withholding Form Approvals
6. Nothing appears on the page.
7. The approver did not receive a message.
8. Navigate to Employee Tax Data (Payroll for North America > Employee Pay Data USA > Tax Information > Update Employee Tax Data)
9. The changes made to the Federal or State Tax Withholding form already appears without any approval required.

Changes

Cause

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