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E-Chatbot: PICASO Chatbot Returning an "Oops! Something went wrong while connecting to PeopleSoft. Check your network connection, or contact your system administrator." Error (Doc ID 3049546.1)

Last updated on SEPTEMBER 25, 2024

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.60 and later
Information in this document applies to any platform.

Symptoms

When attempting to enable PICASO Digital Assistant Chatbot and add two skills: Expenses Task Assistant and Requisition Assistant, the following error occurs:

Oops! Something went wrong while connecting to PeopleSoft. Check your network connection, or contact your system administrator.



The issue can be reproduced at will with the following steps:
1. Enable PICASO Digital Assistant.
2. Add skills.
3. Ask any skill-related query, and observe the error above.

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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