Administrator Cannot Open the Benefit Summary for Employees in the Benefits WorkCenter
(Doc ID 3050393.1)
Last updated on OCTOBER 01, 2024
Applies to:
PeopleSoft Enterprise HCM Benefits Administration - Version 9.2 to 9.2 [Release 9]Information in this document applies to any platform.
Symptoms
When any emplid is entered on the Search page for the Benefits Summary in the Benefits WorkCenter, a list of employees is returned rather than the entered individual and the Benefits Summary does not open.
EXPECTED BEHAVIOR
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Only the employee entered should be returned.
Steps to reproduce the issue:
1. Navigate to Workforce Administrator homepage > Manage Benefits > Benefits WorkCenter.
2. Select Current Benefits Summary.
3. Enter an employee ID.
4. Select the Search button.
5. See the list of employees returned.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |