EEBI 9.2: Error Message ‘Field Is Required: OPR_DEF_TBL_BI – OPRID’ Triggered When Trying To Make a Payment in eBill Payment Through CUSTOMER Portal
(Doc ID 3050889.1)
Last updated on DECEMBER 05, 2024
Applies to:
PeopleSoft Enterprise SCM eBill Payment - Version 9.2 to 9.2 [Release 9]Information in this document applies to any platform.
Symptoms
Customer Contacts navigating to the eBill Payment CUSTOMER Portal, and trying to make a payment, are getting an Error Message displayed when selecting existing open balance Items. After several seconds, the Error Message disappears.
REPLICATION STEPS:
1.- Log into the FSCM 9.2 CUSTOMER Portal as a Customer Contact User.
2.- Go to the eBill Payment Fluid Homepage.
3.- Click on the Account Summary tile.
4.- Find the Total Balance row within the Balance section, and click on the right arrow icon at the end of the screen.
5.- Once at the Invoice Balances page, select any open Item, and click on the PAY button.
6.- PROBLEM: The system temporarily throws an Error Message.
ERROR MESSAGE:
Customer Contacts get confused on the obtained Error Message, even if after a couple of seconds it disappears. This is not leaving behind a good User experience.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |