Primary Resolution: Payments Are Not Being Correctly Applied to Charges (Doc ID 610845.1)

Last updated on JANUARY 26, 2024

Applies to:

PeopleSoft Enterprise CS Student Financials - Version 9 to 9.2 [Release 9]
Information in this document applies to any platform.

This document was previously published as Customer Connection Solution 704812

Symptoms

Primary Resolution: Payments Are Not Being Correctly Applied to Charges

Cause

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In this Document

How are the Payment Overall Priority and Charge Priority (or Payment Allocation) used during payment processing?

What if I am using the Reference Debit Item checkbox and Ref Item Payment flag on my SF Business Unit setup component?

What if I am using Select Charges to Pay or the Pay Charges features in Student Post or Cashiering?

What if I choose to use the restrict payment account flag?

The payment amount that is being applied to a charge is in excess of the charge itself.

How is the current term identified for the purposes of allocating payments to charges based on Payment Overall Priority restrictions?

We are using a combination of account types such that some account types are not set up to Account Per Term

How can I determine the term to which a refund is going to be posted?
In other posting processes, we have an opportunity to specifically identify the term for a charge or payment when making the transaction. For batch refunding, however, there is no place to specify the term for which the refund is to be posted.

Account term is blank sometimes

I award financial Aid, then refund the aid. Later, I have to reduce the amount of the award and this causes the refund amount to be an unpaid debit on the student's account. Later still, I reaward more of the same financial aid, but instead of having this financial aid pay the debit created by the refund, it remains unapplied. Now, when I run my batch refund program, it refunds the financial aid, again!

Okay, I've done all this and I STILL can't seem to get this to work out. It just seems to ignore this particular tree node

It STILL doesn't work

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