Plans with Proof Required (EOI) Default to Current Election if no Proof is Received (Doc ID 644657.1)

Last updated on JANUARY 04, 2017

Applies to:

PeopleSoft Enterprise HRMS Benefits Administration - Version 8.8 and later
Information in this document applies to any platform.

Symptoms

Elections made during Open enrollment for plans with "proof required" or EOI (Evidence of Insurability) setup on the event rules, are defaulting the employee into their current election when the event is "forced finalized".

Also, the customer states that there is a lag in receiving the papers for evidence of insurability.  So, when the get the errors such as the one below, they choose to go ahead and finalize.  This would enroll them and it used to clear out the BAS messages.   However, they continue to have these error messages even after the events are closed.

000152: The Option-Cd elected on Bas_Partic_Plan requires proof of insurability (the Proof-Required-Indicator on Bas_Partic_Optn is 'Y'es) but the Proof-Received-Indicator is still 'N'o.  (MSGData1: Plan-Type; MSGData2: Option-Cd)

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms