Plans with Proof Required (EOI) Default to Current Election if no Proof is Received (Doc ID 644657.1)

Last updated on NOVEMBER 11, 2024

Applies to:

Symptoms

Elections made during Open enrollment for plans with "proof required" or EOI (Evidence of Insurability) setup on the event rules, are defaulting the employee into their current election when the event is "forced finalized".

Also, the customer states that there is a lag in receiving the papers for evidence of insurability.  So, when the get the errors such as the one below, they choose to go ahead and finalize.  This would enroll them and it used to clear out the BAS messages.   However, they continue to have these error messages even after the events are closed.

000152: The Option-Cd elected on Bas_Partic_Plan requires proof of insurability (the Proof-Required-Indicator on Bas_Partic_Optn is 'Y'es) but the Proof-Received-Indicator is still 'N'o.  (MSGData1: Plan-Type; MSGData2: Option-Cd)

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.