Last updated on JULY 01, 2016
Applies to:PeopleSoft Enterprise CRM HelpDesk - Version 8.9 to 9 [Release 8.9 to 9]
PeopleSoft Enterprise CRM Support - Customer Self Service - Version 8.9 to 9 [Release 8.9 to 9]
PeopleSoft Enterprise CRM HelpDesk - Employee Self Service - Version 8.9 to 9 [Release 8.9 to 9]
PeopleSoft Enterprise CRM Support - Version 8.9 to 9.1 [Release 8.9 to 9]
Information in this document applies to any platform.
This document was previously published as Customer Connection Solution 201056262
***Checked for relevance on 28-Jul-2014***
Purpose of this document is to explain the evolution of this functionality in CRM Application 8.9/9.0 and to understand how it is supposed to work in Out of the Box application.
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