CRM 8.9-9.0 - Agreement, Entitlement and Warranty in CRM Call Center Application
(Doc ID 658590.1)
Last updated on JANUARY 26, 2024
Applies to:
PeopleSoft Enterprise CRM HelpDesk - Version 8.9 to 9 [Release 8.9 to 9]PeopleSoft Enterprise CRM Support - Customer Self Service - Version 8.9 to 9 [Release 8.9 to 9]
PeopleSoft Enterprise CRM HelpDesk - Employee Self Service - Version 8.9 to 9 [Release 8.9 to 9]
PeopleSoft Enterprise CRM Support - Version 8.9 to 9.1 [Release 8.9 to 9]
Information in this document applies to any platform.
This document was previously published as Customer Connection Solution 201056262
Goal
Purpose of this document is to explain the evolution of this functionality in CRM Application 8.9/9.0 and to understand how it is supposed to work in Out of the Box application.
Solution
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In this Document
| Goal |
| Solution |