CRM: ERMS Email Is Not Getting Routed to the Group Worklist and no Errors (Doc ID 660847.1)

Last updated on DECEMBER 02, 2016

Applies to:

PeopleSoft Enterprise CRM Multichannel Communications - Version 8.9 to 9.1 [Release 8.9 to 9]
Information in this document applies to any platform.
This document was previously published as Customer Connection Solution 201064839
*** Checked for relevance on 24-Sep-2013 ***

Symptoms

ERMS Email is not getting Routed to the Group Worklist and no Errors

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms