Basic Troubleshooting for Academic Advising Report and XML Transcript Printing Issues
(Doc ID 662005.1)
Last updated on JULY 03, 2023
Applies to:
PeopleSoft Enterprise CS Student Records - Version 9 to 9 [Release 9]PeopleSoft Enterprise CS Academic Advisement - Version 9 to 9 [Release 9]
Information in this document applies to any platform.
This document was previously published as Customer Connection Solution 201068780
Symptoms
Users are unable to produce or view a PDF transcript or advisement report generated from the following navigations in Campus Solutions release 9:
Academic Advisement > Student Advisement > Request Advisement Report > Process Request then View Report as PDF pushbutton
Academic Advisement > Advisement Processes > Print Batch Reports
Records and Enrollment > Transcripts > Request Transcript Report > Process Request then View Report link
Records and Enrollment > Transcripts > Batch Transcripts > Process Transcripts > Print Transcripts or Request, Generate and Print
Self Service > Student Center > Select Transcript: View Unofficial Transcript from the drop down box
Self Service > Advisor Center > My Advisees > View Student Details > Select Transcript: View Unofficial Transcript from the drop down box
Changes
Cause
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