Basic Troubleshooting for Academic Advising Report and XML Transcript Printing Issues (Doc ID 662005.1)

Last updated on DECEMBER 19, 2016

Applies to:

PeopleSoft Enterprise CS Student Records - Version 9 to 9 [Release 9]
PeopleSoft Enterprise CS Academic Advisement - Version 9 to 9 [Release 9]
Information in this document applies to any platform.

This document was previously published as Customer Connection Solution 201068780


***Checked for relevance on 05-Mar-2013***


Symptoms

Users are unable to produce or view a PDF transcript or advisement report generated from the following navigations in Campus Solutions release 9:

Academic Advisement > Student Advisement > Request Advisement Report > Process Request then View Report as PDF pushbutton

Academic Advisement > Advisement Processes > Print Batch Reports

Records and Enrollment > Transcripts > Request Transcript Report > Process Request then View Report link

Records and Enrollment > Transcripts > Batch Transcripts > Process Transcripts > Print Transcripts or Request, Generate and Print

Self Service > Student Center > Select Transcript:  View Unofficial Transcript from the drop down box

Self Service > Advisor Center > My Advisees > View Student Details > Select Transcript: View Unofficial Transcript from the drop down box

Cause

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