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E-CA: Change Assistant Validation, Discovering Hub Environments - Failed. No environments were found in the Environment Management Hub. All agents should be running and sending pulses for all Application, Batch, File and Web Servers for the environment (Doc ID 763935.1)

Last updated on JULY 17, 2018

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.44 and later
Information in this document applies to any platform.

Symptoms

When attempting to validate Change Assistant, the following error occurs:

ERROR
-----------------------

No Environments were found in the Environment Management Hub.
Note: All agents should be running and sending pulses for all Application, Batch, File and Web Servers for the environment before Change Assistant is started.

STEPS
-----------------------
By following these steps the issue can be reproduced:
1. Change Assistant
2. Tools
3. Validate

IMPACT
-----------------------

Change Assistant will not be able to apply updates without being able to find the environments.

 

In another situation,

When starting the PSEMAgent the following errors are noted:

ERROR Thread-1 EMF_CATEGORY - SFMAINT did not end normally
ERROR Thread-1 EMF_CATEGORY - D:\psoft4702\HR89DMO\PSEMAgent>set PS_SERVDIR=d:\psoft4702\HR89DMO\appserv\hr89dmo
D:\psoft4702\HR89DMO\PSEMAgent>set PS_SERVER_CFG=d:\psoft4702\HR89DMO\appserv\hr89dmo\psappsrv.cfg
D:\psoft4702\HR89DMO\PSEMAgent>set EMF_XML_PATH=D:\psoft4702\HR89DMO\PSEMAgent\envmetadata\data\emf_psae.xml
D:\psoft4702\HR89DMO\PSEMAgent>d:\psoft4702\HR89DMO\bin\server\winx86\psae.exe -CT ORACLE -CD HR89DMO -CO PS -CP -R X -AI SFMAINT
Error in sign on
Database Type: 7
Database Name: HR89DMO
Server Name:
OperID: PS
ConnectID: people
Process Instance: 0
Reason: Could not sign on to database HR89DMO with user PS.
ERROR Thread-1 EMF_CATEGORY - See 'D:\psoft4702\HR89DMO\PSEMAgent\envmetadata\data\emf_psae_error_hr89dmo.bat' to look at the script
that could not complete.
INFO Thread-1 EMF_CATEGORY - Detected an install for appserver at d:/psoft4702/HR89DMO/appserv/hr89dmo - unable to verify connectivity to a running database. Ignoring this installation
Calling sequence top to bottom
INFO Thread-1 EMF_CATEGORY - Root Cause SFMAINT did not return a Success message.

(See Scenario 6 Solution below)

Cause

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