CRM: PSDMTX Error: signon when applying an update using Change Assistant (Doc ID 841357.1)

Last updated on SEPTEMBER 09, 2016

Applies to:

PeopleSoft Enterprise CRM Support - Version 8.9 to 9.1 [Release 8.9 to 9]
PeopleSoft Enterprise CRM HelpDesk for HR - Version 8.9 to 9.1 [Release 8.9 to 9]
Information in this document applies to any platform.

Symptoms

Error when applying updates using Change Assistant.

Message Reason: Invalid User ID and password for signon. (0,0)
PSDMTX Error: signon

What is working:
Can login to Datamover by itself. Error is occurring in the first step where Change Assistant invokes Data Mover and the login fails.

Cause

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