EAR 8.8+: Troubleshooting Customer Statements (Doc ID 863537.1)

Last updated on NOVEMBER 17, 2023

Applies to:

PeopleSoft Enterprise FIN Receivables - Version 8.8 and later
Information in this document applies to any platform.
*** Proactive Support Update 05-Mar-2012: Added DFW Plug-In ***

Purpose

AR Customer Statements are printed but contain no data (no customer open items or balance forward information). How to investigate the potential causes and solve the problem?

Troubleshooting Steps

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In this Document

Troubleshooting Steps

Statements Generation Process

TroubleShooting Scope

TroubleShooting Examples

Scenario 1: A Customer is Not Selected.

Scenario 2: A Customer is Selected but Expected Items not Printed.

Scenario 3: AR32001_TMP is empty.

Scenario 4: AR32001_TMP is Populated but Still No Data on Report

Customer Statement Checklist

PeopleSoft Enterprise DFW Plug-in: AR Statements (Doc ID 1414813.1)

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