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E-IB: Integration Broker Troubleshooting Tips (Doc ID 958682.1)

Last updated on NOVEMBER 23, 2023

Applies to:

PeopleSoft Enterprise HCM Human Resources - Version 8.8 to 9.2 [Release 8.8 to 9]
PeopleSoft Enterprise HCM Talent Acquisition Manager - Version 9.1 to 9.1 [Release 9]
Information in this document applies to any platform.


The purpose of this document is to provide some of the troubleshooting tips while working with Integration broker issues. This document gives the error message and possible causes behind the error.

Troubleshooting Steps

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In this Document
Troubleshooting Steps
 Problem 1: Cannot find message in Message Monitor
 Problem 2: Messages are being processed in an incorrect order
 Problem 3: Message Instance not created
 Problem 4: Message Instance stays in NEW status.
 Problem 5: Message Instance stays in STARTED status.
 Problem 6: Message Instance stays in WORKING status.
 Problem 7: Publication Contract not created
 Problem 8: Publication Contract stays in NEW status
 Problem 9: Publication Contract stays in RETRY status
 Problem 10: Publication Contract stays in WORKING status
 Problem 11: Subscription Contract not created.
 Problem 12: For a message published by the local node, subscription contract not created for local node even when Message Subscription is active and "Invoke for local publication" is checked.
 Problem 13: Subscription Contract stays in NEW status.
 Problem 14: All publication Contracts remain in a NEW status.
 Problem 15: Subscription Contract stays in WORKING status.
 Problem 16: Subscription Contract in ERROR status.
 Problem 17: Subscription Contract in TIMEOUT status.
 Problem 18: Unable to ping a node.
 Problem 19: "Access denied, source node not found" message even when source node defined on target database.
 Problem 20: "Bad Gateway, General Exception error .." message when pinging node.
 Problem 21: "Access denied. Target and source message node password's do not match." message even when no passwords are defined on target and source nodes.
 Problem 21.1: "Access denied. No password defined on source message node."
 Problem 22: "Page cannot be displayed message when attempting to bring up Gateway or gateway Administration page.
 Problem 23: Ping failed, Application server log message saying cannot find JVM.

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