Servers Screen Resolution Changes From 1920x1080 to 800x600 When Accessing Remotely
(Doc ID 3025739.1)
Last updated on MAY 29, 2024
Applies to:
Managed Cloud Services Non Outage Incident - Version N/A and laterOracle Retail Xstore Point of Service - Version 20.0.3 and later
Information in this document applies to any platform.
Symptoms
In Xstore 20.0.3 hosted in OCI:
Users are noticing a change in resolution when remoting in through SCCM as opposed to RDP which displays fine.
On the system where the it displays correctly, an image of the customer brand/name is seen. When using SCCM, a different image of shopping bags (Oracle default image) is displayed as the resolution identified through remote SCCM is different.
Logs:
RDP:
INFO [ ] 2024-05-21 16:13:52,892 Loading Properties - jar:file:/D:/xstore/lib/slf-config.jar!/brand/slf/ui.properties :: dtv.util.ResourceUtils [startup]
INFO [ ] 2024-05-21 16:13:52,908 Loading Properties - jar:file:/D:/xstore/lib/config.jar!/dtv/res/config/ui.1920x1080.properties :: dtv.util.ResourceUtils [startup]
SCCM:
INFO [ ] 2024-05-21 16:19:35,259 Loading Properties - jar:file:/D:/xstore/lib/slf-config.jar!/brand/slf/ui.properties :: dtv.util.ResourceUtils [startup]
INFO [ ] 2024-05-21 16:19:35,275 Loading Properties - jar:file:/D:/xstore/lib/config.jar!/dtv/res/config/ui.800x600.properties :: dtv.util.ResourceUtils [startup]
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |