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MyOracleSupport-Managed Cloud FAQ (Doc ID 962166.1)

Last updated on JULY 01, 2016

Applies to:

Managed Cloud Services Problem Resolution - Version N/A and later
Managed Cloud Services Non Outage Incident
Information in this document applies to any platform.

Purpose

This document is intended to answer common questions when using MyOracleSupport-Managed Cloud.
It is a living document, which will be updated frequently.

Questions and Answers

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In this Document
Purpose
Questions and Answers
 For which circumstances should a Service Request or Request For Change be used?
 If i experience an Outage, should i create a Request For Change or a Service Request?
 Product Support recommended to apply a patch in one of my Service Requests. Can i provide a Change Request Template in the Service Request?
 Why am i not able to close a RFC?
 Some regions or reports show a "No Information available" or "No hosts selected" message.
 RFCs can not be created
References

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