TERRITORY MANAGEMENT - RUN ALIGNMENT ERROR - ALIGNMENT MANAGEMENT SERVICE (Doc ID 1076678.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Territory Management - Version 8.0 [20405] to 8.1.1 [21112] [Release V8]
Information in this document applies to any platform.
***Checked for relevance on 12-Dec-2011***


Symptoms


Run a simple Major Alignment in a new Territory Management environment:

alignment is set-up for TM Contact assignment object:

Type = Major
Division = TestDiv
Coverage = blank
Hierarchy = MajorHier

Rule:

Geography:

Postal Code, TerrTerr, Division = TestDiv, Assignment Object = Contact, Action = Add

Positions::
Testpostn, TerrTerr, Division = TestDiv, Action = Add

The alignment is defined correctly.

The Run Alignment task failed with the Status = Alignment Run Failed, and Workflow Process Manager ( WfProcMgr) task failed with the error:

PrcExec PropSet 4 0000000c4b741e80:0 2010-02-11 13:15:48 Error invoking service 'Alignment Management Service', method 'Post TOS Process' at step 'Post TOS Process'.(SBL-BPR-00162)
--
No records exist for Request Id '1-34LJR9'.(SBL-ASG-50404)

StpExec Task 4 0000000c4b741e80:0 2010-02-11 13:15:48 Updating business component 'Alignment'.

StpExec TaskArg 4 0000000c4b741e80:0 2010-02-11 13:15:48 Input: @0*0*6*1*0*0*10*Primary Id8*1-34LJR99*Alignment17*[Id] = '1-34LJR9'18*Business Component9*Alignment16*DeferWriteRecord1*N26*Primary Business Component9*Alignment15*Business Object9*Alignment0*4*20*Ordered Field Values0*0*0*11*Locked Flag3*1*N0*0*6*Status3*20*Alignment Run Failed0*0*11*Locked Date3*0*0*0*9*Locked By3*0

Cause

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