Configure button in applet "ISS Promotion Edit UI Detail List Applet" produces errors (Doc ID 1077415.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel eConfigurator - Version 8.0 SIA [20405] and later
Information in this document applies to any platform.
***Checked for relevance on 08-Dec-2011***
***Checked for relevance on 19-Nov-2015***


Symptoms


After adding a number of products to a promotion in an order, the following issue arose in a customer environment:
If you click on the Configure button in applet "ISS Promotion Edit UI Detail List Applet" for a customizable product, the eConfigurator UI is not started. However it seems to be started in the background and therefore produce a lot of follow-up issues:
On subsequent attempts to start the product configurator in applet "ISS Promotion Edit UI Detail List Applet",

- either the product configurator produces error messages when the user tries to save the configuration, such as
---
Error invoking service 'SIS OM PMT Service', method 'GetInstance' at step 'Get Instance'(SBL-BPR-00162)
Complex Object instance is not loaded.(SBL-CFG-00156)
---
Error invoking service 'CUT eSales Order Entry Toolkit Service', method 'Gotoview' at step 'Go to Orders View'(SBL-BPR-00162)
Invalid operation when not executed.(SBL-DAT-00471)
---
Error invoking service 'SIS OM PMT Service', method 'Synchronize' at step 'Sync Order Line Item'(SBL-BPR-00162)
Insert operation on integration component 'Line Item' failed because a matching record in business component 'MACD Order Entry - Line Items' with search specification '[Integration Id] = "1-1V38T"| was found.(SBL-EAI-04383)
---
Cannot load active Business Component.(SBL-ORD-00116)
---

- or the product configurator doesn't start at all and there is an error triangle in the bottom left-hand corner of the MS Internet Explorer window; double clicking the error triangle will pop up the following error details:
---
Line: 1
Char: 2
Error: The object does not support this property or method.
URL: http://localhost/ecommunications_deu/start.swe/SWECmd=GetViewLayout&SWEView=ISS%20Promotion%20Edit%20UI%20View%20-%20Order%20Sales/SWEVI=&SWEVLC=0-1Siebel%2bPower%2bCommunications_43%257c1268352033%257c0_0_21215_000_L
---

Cause

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