Receiving SBL-BPR-00162 When Modifying Multiple Assets
(Doc ID 1082028.1)
Last updated on AUGUST 03, 2023
Applies to:
Siebel eConfigurator - Version 8.1.1 [21112] and laterInformation in this document applies to any platform.
Symptoms
After renaming an attribute from the product class, users are receiving an error message when selecting multiple assets which contain that product/class when hitting Modify
Steps to replicate the issue:
(CP = Customizable Product)
- Administration - Products > Attribute Definitions
- Create 2 attributes and release them
- abc1 - freeform
- abc2 - freeform
- Administration - Products > Class Administration
- Create a class abcClass and add above attributes.
- Administration - Products > Product Definitions
- Create product abcChild with the above class and release it
- Administration - Products > Product Definitions
- Create CP Root1 and add abcChild to it.
- Create CP Root2 and add abcChild to it.
- Navigate to Accounts and create a new one
- Drilldown on the Account Name and create a Sales Order
- Add Root1 to the order
- Hit customize, add abcChild and hit Done
- Set the status of the 2 line items to "Complete"
- Set the Status of the Order to "Complete"
- Hit Auto Asset
- Create another Sales Order for the same account, add Root2 and abcChild and autoasset it --> you should have 2 assets for this account
- Navigate to Administration - Products > Product Classes > Lock the class
- Rename abcClass to efgClass, release it and refresh the cache
- Navigate to Accounts > Account Summary > Installed Assets applet
- Select both assets
- Hit Modify and you will get error message
[1] Error invoking service 'SIS OM PMT Service', method 'Iterate Process For Selected Rows' at step 'Edit Asset Selections'.(SBL-BPR-00162)
[2] Error invoking service '', method '' at step ''.(SBL-BPR-00162)
If you select only one asset, the application creates the sales order with that asset as expected.
Changes
Cause
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In this Document
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Cause |
Solution |
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