Receiving SBL-BPR-00162 When Modifying Multiple Assets (Doc ID 1082028.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel eConfigurator - Version 8.1.1 [21112] and later
Information in this document applies to any platform.
***Checked for relevance on 27-Jan-2015***

Symptoms

After renaming an attribute from the product class, users are receiving an error message when selecting multiple assets which contain that product/class when hitting Modify

Steps to replicate the issue:

(CP = Customizable Product)

  1. Administration - Products > Attribute Definitions
  2. Create 2 attributes and release them
    1. abc1 - freeform
    2. abc2 - freeform
  3. Administration - Products > Class Administration
  4. Create a class abcClass and add above attributes.
  5. Administration - Products > Product Definitions
  6. Create product abcChild with the above class and release it
  7. Administration - Products > Product Definitions
  8. Create CP Root1 and add abcChild to it.
  9. Create CP Root2 and add abcChild to it. 

  10. Navigate to Accounts and create a new one
  11. Drilldown on the Account Name and create a Sales Order
  12. Add Root1 to the order
  13. Hit customize, add abcChild and hit Done
  14. Set the status of the 2 line items to "Complete"
  15. Set the Status of the Order to "Complete"
  16. Hit Auto Asset

  17. Create another Sales Order for the same account, add Root2 and abcChild and autoasset it --> you should have 2 assets for this account
     
  18. Navigate to Administration - Products > Product Classes > Lock the class
  19. Rename abcClass to efgClass, release it and refresh the cache

  20. Navigate to Accounts > Account Summary > Installed Assets applet
  21. Select both assets
  22. Hit Modify and you will get error message
    [1] Error invoking service 'SIS OM PMT Service', method 'Iterate Process For Selected Rows' at step 'Edit Asset Selections'.(SBL-BPR-00162)
    [2] Error invoking service '', method '' at step ''.(SBL-BPR-00162)


If you select only one asset, the application creates the sales order with that asset as expected.



Cause

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