Crash of Loyalty Real Time Engine While Processing Tiers - SBL-BPR-00162
(Doc ID 1124845.1)
Last updated on FEBRUARY 02, 2022
Applies to:Siebel Loyalty Engine - Version 8.1.1  and later
Information in this document applies to any platform.
On : 18.104.22.168 SIA  version, Loyalty
When attempting to process Tier change, the following error occurs.
Error invoking service 'LOY Processing Engine', method 'SubmitObjectForProcessing' at step 'Invoke Submit Object'.(SBL-BPR-00162)
The issue can be reproduced at will with the following steps:
1) The Tier promotion has an Assign Points action that assigns to member points of point types X
2) The loyalty program has expiry basis set at point type level
3) Point type X has following settings
a. Expiry basis: Period
b. Period: 3
c. Period UOM: Years
d. Expiration Snap To: Member Anniversary Date
4) Navigate to Loyalty Member screen > Tiers
5) For the Active Tier select Process Tier Change button
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