Crash of Loyalty Real Time Engine While Processing Tiers - SBL-BPR-00162 (Doc ID 1124845.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Loyalty Engine - Version 8.1.1 [21112] and later
Information in this document applies to any platform.
Checked for relevance 03/15/2015


Symptoms

On :  8.1.1.2 SIA [21215] version, Loyalty

When attempting to process Tier change, the following error occurs.

ERROR
-----------------------
Error invoking service 'LOY Processing Engine', method 'SubmitObjectForProcessing' at step 'Invoke Submit Object'.(SBL-BPR-00162)

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1) The Tier promotion has an Assign Points action that assigns to member points of point types X
2) The loyalty program has expiry basis set at point type level
3) Point type X has following settings
a. Expiry basis: Period
b. Period: 3
c. Period UOM: Years
d. Expiration Snap To: Member Anniversary Date
4) Navigate to Loyalty Member screen > Tiers
5) For the Active Tier select Process Tier Change button

Cause

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