Login to Custom AOM displays Error SBL-UIF-00391 (Doc ID 1176604.1)

Last updated on AUGUST 24, 2016

Applies to:

Siebel CRM - Version 8.1.1.2[21215] and later
Information in this document applies to any platform.
***Checked for relevance on 12-May-2014***

Symptoms

A custom Application Object Manager (AOM) was created as a clone of a working AOM.

When attempting to login this custom AOM, the following error occurs:

"The type of user agent is not defined or user agent is not initialized.(SBL-UIF-00391)".


Steps to Reproduce
1. Open an IE window and access this AOM through the web client, e.g.: http://myserver/mysalesportal_enu
2. The below error is displayed:
"The type of user agent is not defined or user agent is not initialized.(SBL-UIF-00391)".

Cause

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