SBL-MKT-00393 Error On Campaign Launch For A Wireless Message Treatment Campaign After Applying Fixpack

(Doc ID 1263444.1)

Last updated on JUNE 08, 2017

Applies to:

Siebel Marketing - Version SIA[21219] and later
Information in this document applies to any platform.
***Checked for relevance on 10-Jul-2014***


Wave launch fails when launching a campaign that contains a wireless treatment. This occurs after upgrading to fix pack and the error does not occur in previous 8.1 fix packs

This is the error which occurs during the execution of the Marketing Wave Launch workflow:

Error/Warning : Error invoking service 'Wave Execution', method 'SendOffers' at step 'Send Offers / Vendor Lists'.

The Campaign Wave cannot be launched because the Wave does not exist.(SBL-MKT-00393)

Siebel Marketing

The issue can be reproduced at will with the following steps:
1. Create a campaign which contains a wireless treatment
2. Allocate the wireless treatment to a list or segment associated to the campaign
3. Load the campaign (this will complete successfully)
4. Launch the campaign, and then the error referenced above is triggered

This has a significant impact as Marketing managers are unable to launch campaigns which contain wireless treatments


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