SBL-MKT-00393 Error On Campaign Launch For A Wireless Message Treatment Campaign After Applying 8.1.1.3 Fixpack (Doc ID 1263444.1)

Last updated on JUNE 08, 2017

Applies to:

Siebel Marketing - Version 8.1.1.3 SIA[21219] and later
Information in this document applies to any platform.
***Checked for relevance on 10-Jul-2014***

Symptoms


ISSUE STATEMENT
---------------
Wave launch fails when launching a campaign that contains a wireless treatment. This occurs after upgrading to fix pack 8.1.1.3 and the error does not occur in previous 8.1 fix packs


ERROR
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This is the error which occurs during the execution of the Marketing Wave Launch workflow:

Error/Warning : Error invoking service 'Wave Execution', method 'SendOffers' at step 'Send Offers / Vendor Lists'.
(SBL-BPR-00162)

The Campaign Wave cannot be launched because the Wave does not exist.(SBL-MKT-00393)



ENVIRONMENT
---------------
Siebel Marketing 8.1.1.3

STEPS
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The issue can be reproduced at will with the following steps:
1. Create a campaign which contains a wireless treatment
2. Allocate the wireless treatment to a list or segment associated to the campaign
3. Load the campaign (this will complete successfully)
4. Launch the campaign, and then the error referenced above is triggered

IMPACT
---------------
This has a significant impact as Marketing managers are unable to launch campaigns which contain wireless treatments

Cause

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