Audit Trail and Slow Performance in 8.1.1. on SQL Server Database (Doc ID 1275534.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Public Sector Call Center - Version 8.1.1.2 SIA[21215] and later
Information in this document applies to any platform.
***Checked for relevance on 04-Oct-2013***

Symptoms

This customer had more than 145 million records in Audit Trail table. The data, Log and temp files are sitting on separate drives and hardware is sufficiently sized.

 

As an outcome of a recent volume test, they found some problems when inserting/updating Contacts, Service Requests, Activities, etc., but only when the system is under load e.g.  > 100 users and not with few users.  The users are experiencing delays of up to 50 seconds for an insert/updates whilst stepping off the record.

Cause

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