Marketing Workflows Fail After A Time With SBL-BPR-00158 (Doc ID 1314058.1)

Last updated on DECEMBER 30, 2016

Applies to:

Siebel Marketing - Version 8.1.1.3[21219] and later
Information in this document applies to any platform.

Symptoms

ISSUE STATEMENT
---------------
Marketing Workflows are failing with the error SBL-BPR-00158: Cannot execute workflow process definition. (sometimes "Marketing Campaign Launch", Sometimes "Email Marketing - Update Status", and "Marketing Campaign Load").
Normally, this error would indicate these workflows have not been activated in the db, but in this case they absolutely have been. After a restart of the WfProcMgr, there will be some successful executions of these workflows, but eventually, the error is encountered again.

ERROR
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BL-BPR-00158: Cannot execute workflow process definition


ENVIRONMENT
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8.1.1.3
Production
Siebel Server running on Win2008; DB is MS SQLServer 2008


IMPACT
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This results in a huge disruption in marketing campaign activity

Cause

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