Marketing Workflows Fail After A Time With SBL-BPR-00158
(Doc ID 1314058.1)
Last updated on MARCH 01, 2024
Applies to:
Siebel Marketing - Version 8.1.1.3[21219] and laterInformation in this document applies to any platform.
Symptoms
ISSUE STATEMENT
---------------
Marketing Workflows are failing with the error SBL-BPR-00158: Cannot execute workflow process definition. (sometimes "Marketing Campaign Launch", Sometimes "Email Marketing - Update Status", and "Marketing Campaign Load").
Normally, this error would indicate these workflows have not been activated in the db, but in this case they absolutely have been. After a restart of the WfProcMgr, there will be some successful executions of these workflows, but eventually, the error is encountered again.
ERROR
---------------
BL-BPR-00158: Cannot execute workflow process definition
ENVIRONMENT
---------------
8.1.1.3
Production
Siebel Server running on Win2008; DB is MS SQLServer 2008
IMPACT
---------------
This results in a huge disruption in marketing campaign activity
Changes
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
Symptoms |
Changes |
Cause |
Solution |
References |