Docserver is not processing requests - jobs submitted remain in Queued state (Doc ID 1352004.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Sales - Version 7.7.2.12[18393] and later
Information in this document applies to any platform.
Checked for relevance on 07-03-2013

Symptoms


Document Server is not processing any request.
o Correspondence screen shows that correspondence is in Queue
o S_SRM_REQUEST table has Job status as QUEUED.
o Restarted Document server but issue not resolved.

Error:
-------
SBL-SCB-00016: Inherited socket (0) is invalid. The SCBroker listening port may already be in use by another process.

Cause

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