Upgrade/Disconnect Promotion - Wrong Action Codes for Promotion Components
(Doc ID 1381354.1)
Last updated on APRIL 29, 2021
Applies to:Siebel Order Management - Version 22.214.171.124 and later
Information in this document applies to any platform.
Customer would like to upgrade promotion A to promotion B. They have a simple product under promotion A which is allowed under promotion B. In the created order it is expected that this simple product has an order line item with action code = Delete, instead it is present with action code = Update although the promotion component is defined as "Disconnect" under the promotion product definition view:
1) Promotion A
|_ Simple product X, action code = Disconnect
|_ Customizable product 1, action code = Modify
|_ Customizable product 2, action code = Modify
2) Promotion B
|_ Simple product Y
|_ Customizable product 1 (with different childs)
|_ Customizable product 2 (with different childs)
3) Upgrade promotion via Modify Order from A to B
Promotion A --> Action = Delete
|_ Simple product X --> Action = Update´--> this is wrong!
Promotion B --> Action = Add
|_ Simple product Y --> Action = Add
|_ Customizable product 1 (with different childs) --> Action = Update
|_ Customizable product 2 (with different childs) --> Action = Update
There is no error message. Customer expects to see action "Delete" instead of "Update" for product x.
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