My Oracle Support Banner

Upgrade/Disconnect Promotion - Wrong Action Codes for Promotion Components (Doc ID 1381354.1)

Last updated on AUGUST 19, 2022

Applies to:

Siebel Order Management - Version[21219] and later
Information in this document applies to any platform.


Customer would like to upgrade promotion A to promotion B. They have a simple product under promotion A which is allowed under promotion B. In the created order it is expected that this simple product has an order line item with action code = Delete, instead it is present with action code = Update although the promotion component is defined as "Disconnect" under the promotion product definition view:

 1) Promotion A
               |_ Simple product X, action code = Disconnect
               |_ Customizable product 1, action code = Modify
              |_ Customizable product 2, action code = Modify

2) Promotion B
               |_ Simple product Y
               |_ Customizable product 1 (with different childs)
               |_ Customizable product 2 (with different childs)

3) Upgrade promotion via Modify Order from A to B
               Promotion A --> Action = Delete
                  |_ Simple product X --> Action = Update´--> this is wrong!

               Promotion B --> Action = Add
                  |_ Simple product Y --> Action = Add
                  |_ Customizable product 1 (with different childs) --> Action = Update
                  |_ Customizable product 2 (with different childs) --> Action = Update

 There is no error message. Customer expects to see action "Delete" instead of  "Update" for product x.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.