SBL-SVC-00208: Please login first error with the LDAP Security Adapter authentication

(Doc ID 1384644.1)

Last updated on JULY 15, 2016

Applies to:

Siebel Field Service - Version 8.1.1.5 SIA [21229] to 8.1.1.11 [IP2013] [Release V8]
Information in this document applies to any platform.
*** Checked for Relevancy 08-Dec-2014 ***
*** Checked for Relevancy 15-July-2016 ***

Symptoms

The browser displays following error message when a user attempts to launch an application via the Web Client which uses the LDAP Security Adapter authentication:

The server you are trying to access is either busy or experiencing difficulties. Please close the Web browser, open a new browser window, and try logging in again.


Detailed Object Manager log which is set via the srvrmgr with a command "change evtloglvl %=5 for comp <Object Manager Name>" shows the following error:

2021 2011-12-02 08:53:17 2011-12-02 08:53:18 +0900 00000678 001 003f 0001 09 SFSObjMgr_jpn 10485770 6008 2104 D:\app\sba\siebsrvr\log\SFSObjMgr_jpn_0010_10485770.log 8.1.1.5 [21229] JPN

SecMgrLog Debug 5 000000024ed81de4:0 2011-12-02 08:53:18 applicationuser = uid=appusr,cn=Users,dc=dev,dc=abc,dc=co,dc=jp
SecMgrLog Debug 5 000000024ed81de4:0 2011-12-02 08:53:18 applicationpassword = appusr

SecAdptLog API Trace 4 000000024ed81de4:0 2011-12-02 08:53:18 Ldap Utility: BindAsAppUser failed due to invalid password, please check the value of ApplicationPassword parameter,
SecAdptLog 3rdpartyTrace 3 000000024ed81de4:0 2011-12-02 08:53:18 ldap_unbind(3b61960) returns 0.

GenericLog GenericError 1 000000024ed81de4:0 2011-12-02 08:53:18 (secmgr.cpp (2751) err=4597521 sys=0) SBL-SEC-10001: An internal error has occurred within the authentication subsystem for the Siebel application. Please contact your system administrator for assistance.

ObjMgrSessionLog Error 1 000000024ed81de4:0 2011-12-02 08:53:18 (physmod.cpp (9377)) SSBL-DAT-00565: An internal error has occurred within the authentication subsystem for the Siebel application. Please contact your system administrator for assistance.

ObjMgrSessionLog ObjMgrLogin 3 000000024ed81de4:0 2011-12-02 08:53:18 Login failed for Login name : ANONUSR

ObjMgrCTLog Error 1 000000024ed81de4:0 2011-12-02 08:53:18 (ctxtmgr.cpp (4553)) SBL-SVC-00208: Please login first.


Although it shows "BindAsAppUser failed due to invalid password, please check the value of ApplicationPassword parameter" message, Application User's password is a correct one.

Note that the customer is implementing SharedDBUsername and SharedDBPassword LDAP Security Adapter profile parameters that has a corresponding Siebel Employee record by referring a Doc ID 475380.1.

Cause

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