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Application Server In Handshake Failed Status (Doc ID 1422447.1)

Last updated on NOVEMBER 22, 2019

Applies to:

Siebel CRM - Version 8.1.1.5 [21229] and later
Information in this document applies to any platform.

Symptoms

After installation and configuring Siebel application the following error occurs.

Error
Server Status is "Handshake failed"

The following error appears on srvrmgr.log file :

SessMgr ConnOpen 3 000000084f3e0040:0 2012-02-17 16:12:21 1: [SESSMGR] Open(siebel://machine1:49174/mbprod/servermgr/machine1, 60, -1)

SisnTcpIp SisnSockWarning 2 000000084f3e0040:0 2012-02-17 16:13:36 1: [TCPIP-client] connect() to machine1:49174 failed (err=78 | Connection timed out)

SessMgr ConnOpen 3 000000084f3e0040:0 2012-02-17 16:13:36 1: [SMCONN] Failed to open connection to (siebel://machine1:49174/mbprod/servermgr/machine1) in 75 sec(s)

GenericLog GenericError 1 000000084f3e0040:0 2012-02-17 16:13:36 (smconn.cpp (284) err=1180849 sys=78) SBL-NET-01201: Internal: connect() failed: Connection timed out

SisnTcpIp SisnSockDetail 4 000000084f3e0040:0 2012-02-17 16:13:36 1: [TCPIP-client] socket() closed descriptor = 5 from :0 to :55452

SessMgr ConnOpen 3 000000084f3e0040:0 2012-02-17 16:13:36 1: [SESSMGR] Error closing connection object

SessMgr MsgReceive 5 000000084f3e0040:0 2012-02-17 16:13:36 1: [SESSMGR] CB: conn 0x0, url NULL, mbuf 0x0, mlen 0, err 3670029

SessMgr SessMgrGeneric 4 000000084f3e0040:0 2012-02-17 16:13:36 1: [SESSMGR] conn 0x0: found error code (3670029), error info (NULL)

SessMgr ConnClose 5 000000084f3e0040:0 2012-02-17 16:13:36 1: [SESSMGR] conn 0x0: ctx 0x20753b48, url 0x<?INT?> cleaned up

SisnapiLayerLog Trace 3 000000084f3e0040:0 2012-02-17 16:13:36 1: [SISNAPI]: releasing connection (0x20753e20), refCount = 0

SessMgr ConnOpen 3 000000084f3e0040:0 2012-02-17 16:13:36 1: [SESSMGR] Open has taken 74.9 seconds so far, timing out

GenericLog GenericError 1 000000084f3e0040:0 2012-02-17 16:13:36 (ssmsismgr.cpp (544536816) err=0 sys=-752920388) SBL-GEN-00000: (ssmsismgr.cpp: 544536816) error code = 0, system error = -752920388, msg1 = (null), msg2 = (null), msg3 = (null), msg4 = (null)

 

Steps To Reproduce
The issue can be reproduced at will with the following steps:

1. install siebel siebel application
2. configure
3. status is Handshake failed

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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