Application Server In Handshake Failed Status (Doc ID 1422447.1)

Last updated on JULY 07, 2016

Applies to:

Siebel CRM - Version 8.1.1.5 [21229] and later
Information in this document applies to any platform.
*** Checked for relevance on 07-Jul-2016 ***

Symptoms

After installation and configuring Siebel application the following error occurs.

Error
Server Status is "Handshake failed"

The following error appears on srvrmgr.log file :

SessMgr ConnOpen 3 000000084f3e0040:0 2012-02-17 16:12:21 1: [SESSMGR] Open(siebel://machine1:49174/mbprod/servermgr/machine1, 60, -1)

SisnTcpIp SisnSockWarning 2 000000084f3e0040:0 2012-02-17 16:13:36 1: [TCPIP-client] connect() to machine1:49174 failed (err=78 | Connection timed out)

SessMgr ConnOpen 3 000000084f3e0040:0 2012-02-17 16:13:36 1: [SMCONN] Failed to open connection to (siebel://machine1:49174/mbprod/servermgr/machine1) in 75 sec(s)

GenericLog GenericError 1 000000084f3e0040:0 2012-02-17 16:13:36 (smconn.cpp (284) err=1180849 sys=78) SBL-NET-01201: Internal: connect() failed: Connection timed out

SisnTcpIp SisnSockDetail 4 000000084f3e0040:0 2012-02-17 16:13:36 1: [TCPIP-client] socket() closed descriptor = 5 from :0 to :55452

SessMgr ConnOpen 3 000000084f3e0040:0 2012-02-17 16:13:36 1: [SESSMGR] Error closing connection object

SessMgr MsgReceive 5 000000084f3e0040:0 2012-02-17 16:13:36 1: [SESSMGR] CB: conn 0x0, url NULL, mbuf 0x0, mlen 0, err 3670029

SessMgr SessMgrGeneric 4 000000084f3e0040:0 2012-02-17 16:13:36 1: [SESSMGR] conn 0x0: found error code (3670029), error info (NULL)

SessMgr ConnClose 5 000000084f3e0040:0 2012-02-17 16:13:36 1: [SESSMGR] conn 0x0: ctx 0x20753b48, url 0x<?INT?> cleaned up

SisnapiLayerLog Trace 3 000000084f3e0040:0 2012-02-17 16:13:36 1: [SISNAPI]: releasing connection (0x20753e20), refCount = 0

SessMgr ConnOpen 3 000000084f3e0040:0 2012-02-17 16:13:36 1: [SESSMGR] Open has taken 74.9 seconds so far, timing out

GenericLog GenericError 1 000000084f3e0040:0 2012-02-17 16:13:36 (ssmsismgr.cpp (544536816) err=0 sys=-752920388) SBL-GEN-00000: (ssmsismgr.cpp: 544536816) error code = 0, system error = -752920388, msg1 = (null), msg2 = (null), msg3 = (null), msg4 = (null)

 

Steps To Reproduce
The issue can be reproduced at will with the following steps:

1. install siebel siebel application
2. configure
3. status is Handshake failed

Cause

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