My Oracle Support Banner

Setting AOM parameters SessPerSisnConn=1 and ConnIdleTime=-1 can crash EAI Object Manager or the Web server due to large number of SISNAPI threads established (Doc ID 1437034.1)

Last updated on JUNE 21, 2023

Applies to:

Siebel CRM Call Center, SPE - Version [21211] and later
Siebel CRM - Version SIA [23021] and later
Information in this document applies to any platform.


Inbound Web service execution causes numerous EAI Object Manager crashes until the server services are restarted.

When the crashes occur, the following symptoms may be observed: 

1. The crashes are marked by generation of huge Core file (> 2-3 GB). 

2.  The output of "lsof "and "nestat -a" indicate a large number of remote connections established to the SCBroker port from SWSE.

3.  The pstack output shows a very high number of SISNAPI threads.




To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.