Workflow Process Manager Task Getting Exited For Campaign Launch. (Doc ID 1437671.1)

Last updated on AUGUST 21, 2016

Applies to:

Siebel Marketing Server - Version 8.1.1.5 SIA [21229] and later
Information in this document applies to any platform.
***Checked for relevance on 21-Aug-2016***

Symptoms

The following error was observed in the wfprocmgr log for the campaign launch :


In one of the task triggered that execute the process, "List Export (Internal)", the following error was observed :

ObjMgrSessionLog Error 1 000002d64f3380e6:0 2012-02-09 15:11:36 (physmod.cpp (2066)) SBL-DAT-00938: The language code is not valid. Please check and try again.
GenericLog GenericError 1 000002d64f3380e6:0 2012-02-09 15:11:36 (srmconn.cpp (2544) err=1311736 sys=17) SBL-SVR-01016: Internal: Could not encode a SISNAPI message: (null)
GenericLog GenericError 1 000002d64f3380e6:0 2012-02-09 15:11:36 (srmconn.cpp (2313) err=1311736 sys=0) SBL-SVR-01016: Internal: Could not encode a SISNAPI message: (null)
GenericLog GenericError 1 000002d64f3380e6:0 2012-02-09 15:11:36 (fsmclientstub.cpp (355) err=1311736 sys=0) SBL-SVR-01016: Internal: Could not encode a SISNAPI message: (null)
ObjMgrBusCompLog Error 1 000002d64f3380e6:0 2012-02-09 15:11:37 (bcfile.cpp (4347)) SBL-UIF-00229: Error occurred while opening file 'S_CAMP_LSTOUTPT_1-14LA0CU_1-R1K18M.SAF'.

The above error then lead to the campaign launch to fail:

MktgCampaignLaunchEvent Info 4 000000da4efcb086:0 2011-12-29 10:02:28 CAMPAIGN EXECUTION: Successfully completed executing method LaunchWaveError
ObjMgrBusServiceLog InvokeMethod 4 000000da4efcb086:0 2011-12-29 10:02:28 Business Service 'Wave Execution' invoke method 'LaunchWaveError' Execute Time: 0.557 seconds.
ObjMgrBusServiceLog InvokeMethod 4 000000da4efcb086:0 2011-12-29 10:02:28 End: Business Service 'Wave Execution' invoke method: 'LaunchWaveError' at 40e77a08
StpExec TaskArg 4 000000da4efcb086:0 2011-12-29 10:02:28 Output: @0*1*0*0*0*0*
StpExec Cond 4 000000da4efcb086:0 2011-12-29 10:02:28 Step branch 'Default.CONNECTOR' passed.
StpExec End 4 000000da4efcb086:0 2011-12-29 10:02:28 Stopping step instance of 'Wave Launch Error' with a 'Completed' status.
StpExec Create 4 000000da4efcb086:0 2011-12-29 10:02:28 Instantiating step definition 'Stop'.
PrcExec PropSet 4 000000da4efcb086:0 2011-12-29 10:02:28 Getting runtime value of property 'Namespace: 'USER' Name: 'Error Message' Datatype: 'String''.
StpExec Task 4 000000da4efcb086:0 2011-12-29 10:02:28 Raising error code 'WF_ERR_CUSTOM_1'.
ObjMgrLog Error 1 000000da4efcb086:0 2011-12-29 10:02:28 (stepexec.cpp (950)) SBL-BPR-00131: Error invoking service 'Wave Execution', method 'SendOffers' at step 'Send Offers / Vendor Lists'.(SBL-BPR-00162)
--
One or more of the parallel tasks may have encountered an error. Any queued tasks that were scheduled to follow the failed task have been cancelled.(SBL-MKT-00453)

Cause

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