My Oracle Support Banner

Loyalty Performance issues - Troubleshooting Guide (Doc ID 1438869.1)

Last updated on SEPTEMBER 17, 2021

Applies to:

Siebel Loyalty Engine - Version [21238] to [23021] [Release V8]
Information in this document applies to any platform.
Checked Fro Relevance ***21- Aug - 2016***


The Siebel Loyalty Engine is in charge to process a huge amount of data and it might show a bad performance and work with a limited scalability due to:


This is most likely to be seen when using the LOYBatchEngine component, but can also be seen using the LOYRealtime and LOYInteractive components.

The purpose of this document is to provide the most common root causes and main actions that should be taken by customers and partners when facing Siebel Loyalty Performance issues.

Troubleshooting Steps

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Troubleshooting Steps

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.