Siebel Inbound web services generates "Error in authenticating the user" when username and passwords credentials are in the URL
(Doc ID 1450692.1)
Last updated on APRIL 17, 2023
Applies to:
Siebel Public Sector Service - Version 8.2.2.3 SIA [23021] and laterSiebel CRM - Version 8.2.2.3 SIA [23021] and later
Information in this document applies to any platform.
Symptoms
When submitting an inbound web services into Siebel application EAI OM where username & password credentials were provided in the url, the request generated the following error:
An error occurred while trying to process your request. This error indicates a problem with the configuration of this server and should be reported to the webmaster (along with any errors listed below). We apologize for the inconvenience
Error in authenticating the user.
Additional errors that may be captured in the Siebel Web Server Extension log files are:
Error in authenticating the user.
Additional errors that may be captured in the Siebel Web Server Extension log files are:
[SWSE] Returning HTTP Status 500
[SWSE] Login failed
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |