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Siebel Inbound web services generates "Error in authenticating the user" when username and passwords credentials are in the URL (Doc ID 1450692.1)

Last updated on MAY 26, 2021

Applies to:

Siebel Public Sector Service - Version SIA [23021] and later
Siebel CRM - Version SIA [23021] and later
Information in this document applies to any platform.


When submitting an inbound web services into Siebel application EAI OM where username & password credentials were provided in the url, the request generated the following error:

An error occurred while trying to process your request.  This error indicates a problem with the configuration of this server and should be reported to the webmaster (along with any errors listed below). We apologize for the inconvenience

Error in authenticating the user.

Additional errors that may be captured in the Siebel Web Server Extension log files are:

[SWSE] Returning HTTP Status 500

[SWSE] Login failed





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