Siebel Inbound web services generates "Error in authenticating the user" when username and passwords credentials are in the URL (Doc ID 1450692.1)

Last updated on JUNE 29, 2017

Applies to:

Siebel Public Sector Service - Version 8.2.2.3 SIA [23021] and later
Siebel CRM - Version 8.2.2.3 SIA [23021] and later
Information in this document applies to any platform.

Symptoms

When submitting an inbound web services into Siebel application EAI OM where username & password credentials were provided in the url, the request generated the following error:

An error occurred while trying to process your request.  This error indicates a problem with the configuration of this server and should be reported to the webmaster (along with any errors listed below). We apologize for the inconvenience

Error in authenticating the user.

Additional errors that may be captured in the Siebel Web Server Extension log files are:

[SWSE] Returning HTTP Status 500

[SWSE] Login failed

 

Changes

 

Cause

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