My Oracle Support Banner

Excel COM throws cannot access the file error with Office 2007 Excel in Windows 2008 via Siebel thin client (Doc ID 1461261.1)

Last updated on JANUARY 29, 2018

Applies to:

Siebel Tools - Version SIA [21238] and later
Information in this document applies to any platform.
Checked for Relevance on 29-Jan-2018


On : SIA [21238] version, Siebel VB / eScript / COM

When trying to use eScrpt to open Office 2007 Excel in Windows 2008 via Siebel thin client,  the below error occurs.

Unhandled Exception:Microsoft Office Excel cannot access the file "D:\test.xls'. There are several possible reasons:

The file name or path does not exist
The file is being used by another program
The workbook you are trying to save has the same name as a currently open workbook.

The issue can be reproduced at will with the following steps:
1. Set up a environment with  Windows 2008,  Office 2007
2. Trigger the below scripts to open Excel:
     var ExcelApp = COMCreateObject("Excel.Application");
3.  The above error occurs.  The behavior doesn't occur on thick client.

The issue has the following business impact:
Due to this issue, users cannot load data from Excel.




To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.