SWSE and web server crash in call to ccfProgCtx::SetSiebelRoot() and SWEapp logs are not created (Doc ID 1469088.1)

Last updated on SEPTEMBER 22, 2017

Applies to:

Siebel Financial Services CRM - Version 8.0.0.1 SIA [20408] and later
Siebel CRM - Version 8.1.1 [21112] and later
Information in this document applies to any platform.
***Checked for relevance on 02-Jan-2014***

Symptoms

Siebel version: 8.1.1.4 SIA [21225] on Windows platform

There are two issues;

(i) The SWSE logs are not generating

(ii) The IIS web server process w3svc is crashing when trying to access the Siebel application login page

The crash_nnnn.txt file are seen in  the SWSE bin directory, D:\Apps\sba81\SWEApp\BIN

The crashing process is the IIS web server process, w3svc.

The call stack for the crashes is showing initial frames for the IIS process and then some SWSE calls :

 

Cause

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