Attempt to change User ID fails with "SBL-DAT-00565" for LDAPSecAdpt or "SBL-DAT-00567" for DBSecAdpt. (Doc ID 1471293.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Field Service - Version 8.0 SIA [20405] and later
Information in this document applies to any platform.

Symptoms

For various reasons, Siebel Administrator may need to change the existing user's User ID on User Administration Screen (Administration - User). However, it may fail with one of the following messages.

 

- Object Manager uses Named Subsystem: LDAP Security Adapter (Alias: LDAPSecAdpt)

"An internal error has occurred within the authentication subsystem for the Siebel application. Please contact your system administrator for assistance.(SBL-DAT-00565)"

 

- Object manager uses Named Subsystem: DB Security Adapter (Alias: DBSecAdpt)

"The requested operation is not supported by your security adapter. Please contact your system administrator if you feel the operation should have been supported.(SBL-DAT-00567)"

Cause

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