Modify Asset Gives Error SBL-CFG-00163 In Configurator Due To Eligibility
(Doc ID 1479826.1)
Last updated on JULY 06, 2023
Applies to:
Siebel eConfigurator - Version 8.1.1.4 [21225] and laterGeneric (Platform Independent)
Symptoms
We get Eligibility errors when doing Modify Asset
When we modify an asset we get eligibility errors during customization when a product has passed effective end date
We expect that for assets there should not be any eligibility error when the effective end date has passed
Message and error shown in Configurator are:
The item that you are trying to customize contains invalid sub-items or attributes or does not comply with the corresponding customizable product definition. Do you wish to proceed and have the invalid selections removed or fixed? (SBL-CFG-00163)
STEPS
The issue can be reproduced with the following steps:
1. Create product structure as follows:
Product A
Product A1
Product A2
2. Make sure that Check Eligibility flag is set for all above products. Release all and refresh cache.
3. Create a Sales Order and Add A along with A1 and A2. Then press AutoAsset to create assets.
4. For Product A1 set Effective End Date to a past date (e.g today - 3)
5. Modify A
==> Configurator is launched with:
Message: not eligible: Available from until
The item that you are trying to customize contains invalid sub-items or attributes or does not comply with the corresponding customizable product definition. Do you wish to proceed and have the invalid selections removed or fixed? (SBL-CFG-00163)
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
Symptoms |
Cause |
Solution |
References |