My Oracle Support Banner

"Batch Validate" Is Causing Crash (Doc ID 1480581.1)

Last updated on OCTOBER 11, 2023

Applies to:

Siebel eConfigurator - Version SIA [20448] and later
Information in this document applies to any platform.


  BatchValidate method crashes the application on
  Happens only when
  - Product has a linked item defined
  - Product has a rule constraint defined
  - log levels are set to 3 or higher.
In the log file before the crash the following error is seen:
  ObjMgrLog Error 1 000000024fff090c:0 2012-07-13 04:08:02 (vodbroker.cpp
  (3591)) SBL-ISS-00121: The Item can not be found; Type ISS_PROD_DEF;
  Identifier 6SIA-4HVGU
  ObjMgrBusServiceLog Error 1 000000024fff090c:0 2012-07-13 04:08:02
  (cxobjinstsvc.cpp (8055)) SBL-CFG-00155: Complex Object Instance Service
  Internal Error: **GetProperty failed.*Property Product Id not found.

  sscswork +0x13d50 = ConfiguratorWorker::getHasCondCheckFailure() +0x0
  sscsmain +0x16df1 = CSSCxSessionMgr::GetDetailedReqExpl() +0xc1
  SSCSIBRK +0x1ade2 = CSSCxObjInstService::GetDetailedReqExpl() +0x192
  SSCSIBRK +0x28c04 = CSSCxObjInstService::DoInvokeMethod() +0x114
  sscfom +0x19583 = CSSService::InvokeMethod() +0x203
  SSCSREMT +0xf2f0 = CSSConfiguratorService::InvokeSessionMethod() +0x1a
  SSCSREMT +0xff54 = CSSConfiguratorService::GetDetailedReqExpl() +0x84
  SSCSREMT +0x13556 = CSSConfiguratorService::BatchValidate() +0xfd6
  SSCSREMT +0x1154c = CSSConfiguratorService::DoInvokeMethod() +0xbc
  sscfom +0x19583 = CSSService::InvokeMethod() +0x20  
  SSCSREMT +0x34e2 = CSSCfgProxyService::DoInvokeMethod() +0x22
  sscfom +0x19583 = CSSService::InvokeMethod() +0x203
  sscfomlg +0x840b = CSSELServiceImpl::InvokeMethod() +0x9b
  sscfcli +0x31848 = CSSCLIJSMechanism::CSSCLIJSMechanism() +0x12108
  sscfcli +0xe2aa3 = CSSISenseInterface::`default constructor closure'() +0x9c3e3  
  sscfcli +0xe91ca = CSSISenseInterface::`default constructor closure'() +0xa2b0a  
  sscfcli +0xe9e48 = CSSISenseInterface::`default constructor closure'() +0xa3788  
  sscfcli +0x13b2d = CSSCLIJSMechInst::CallEvent() +0xc5d  
  sscfel +0x583d = CSSELIface::ForwardEvent() +0x6d








To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.