"Batch Validate" Is Causing Crash
(Doc ID 1480581.1)
Last updated on OCTOBER 11, 2023
Applies to:
Siebel eConfigurator - Version 8.0.0.13 SIA [20448] and laterInformation in this document applies to any platform.
Symptoms
BatchValidate method crashes the application on 8.0.0.13
Happens only when
- Product has a linked item defined
- Product has a rule constraint defined
- log levels are set to 3 or higher.
In the log file before the crash the following error is seen:
ObjMgrLog Error 1 000000024fff090c:0 2012-07-13 04:08:02 (vodbroker.cpp
(3591)) SBL-ISS-00121: The Item can not be found; Type ISS_PROD_DEF;
Identifier 6SIA-4HVGU
ObjMgrBusServiceLog Error 1 000000024fff090c:0 2012-07-13 04:08:02
(cxobjinstsvc.cpp (8055)) SBL-CFG-00155: Complex Object Instance Service
Internal Error: **GetProperty failed.*Property Product Id not found.
sscswork +0x13d50 = ConfiguratorWorker::getHasCondCheckFailure() +0x0
sscsmain +0x16df1 = CSSCxSessionMgr::GetDetailedReqExpl() +0xc1
SSCSIBRK +0x1ade2 = CSSCxObjInstService::GetDetailedReqExpl() +0x192
SSCSIBRK +0x28c04 = CSSCxObjInstService::DoInvokeMethod() +0x114
sscfom +0x19583 = CSSService::InvokeMethod() +0x203
SSCSREMT +0xf2f0 = CSSConfiguratorService::InvokeSessionMethod() +0x1a
SSCSREMT +0xff54 = CSSConfiguratorService::GetDetailedReqExpl() +0x84
SSCSREMT +0x13556 = CSSConfiguratorService::BatchValidate() +0xfd6
SSCSREMT +0x1154c = CSSConfiguratorService::DoInvokeMethod() +0xbc
sscfom +0x19583 = CSSService::InvokeMethod() +0x20
SSCSREMT +0x34e2 = CSSCfgProxyService::DoInvokeMethod() +0x22
sscfom +0x19583 = CSSService::InvokeMethod() +0x203
sscfomlg +0x840b = CSSELServiceImpl::InvokeMethod() +0x9b
sscfcli +0x31848 = CSSCLIJSMechanism::CSSCLIJSMechanism() +0x12108
sscfcli +0xe2aa3 = CSSISenseInterface::`default constructor closure'() +0x9c3e3
sscfcli +0xe91ca = CSSISenseInterface::`default constructor closure'() +0xa2b0a
sscfcli +0xe9e48 = CSSISenseInterface::`default constructor closure'() +0xa3788
sscfcli +0x13b2d = CSSCLIJSMechInst::CallEvent() +0xc5d
sscfel +0x583d = CSSELIface::ForwardEvent() +0x6d
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |