My Oracle Support Banner

"Batch Validate" Is Causing Crash (Doc ID 1480581.1)

Last updated on AUGUST 02, 2018

Applies to:

Siebel eConfigurator - Version SIA [20448] and later
Information in this document applies to any platform.
*** Checked for relevance 02-Feb-2016 ***


  BatchValidate method crashes the application on
  Happens only when
  - Product has a linked item defined
  - Product has a rule constraint defined
  - log levels are set to 3 or higher.
In the log file before the crash the following error is seen:
  ObjMgrLog Error 1 000000024fff090c:0 2012-07-13 04:08:02 (vodbroker.cpp
  (3591)) SBL-ISS-00121: The Item can not be found; Type ISS_PROD_DEF;
  Identifier 6SIA-4HVGU
  ObjMgrBusServiceLog Error 1 000000024fff090c:0 2012-07-13 04:08:02
  (cxobjinstsvc.cpp (8055)) SBL-CFG-00155: Complex Object Instance Service
  Internal Error: **GetProperty failed.*Property Product Id not found.

  sscswork +0x13d50 = ConfiguratorWorker::getHasCondCheckFailure() +0x0
  sscsmain +0x16df1 = CSSCxSessionMgr::GetDetailedReqExpl() +0xc1
  SSCSIBRK +0x1ade2 = CSSCxObjInstService::GetDetailedReqExpl() +0x192
  SSCSIBRK +0x28c04 = CSSCxObjInstService::DoInvokeMethod() +0x114
  sscfom +0x19583 = CSSService::InvokeMethod() +0x203
  SSCSREMT +0xf2f0 = CSSConfiguratorService::InvokeSessionMethod() +0x1a
  SSCSREMT +0xff54 = CSSConfiguratorService::GetDetailedReqExpl() +0x84
  SSCSREMT +0x13556 = CSSConfiguratorService::BatchValidate() +0xfd6
  SSCSREMT +0x1154c = CSSConfiguratorService::DoInvokeMethod() +0xbc
  sscfom +0x19583 = CSSService::InvokeMethod() +0x20  
  SSCSREMT +0x34e2 = CSSCfgProxyService::DoInvokeMethod() +0x22
  sscfom +0x19583 = CSSService::InvokeMethod() +0x203
  sscfomlg +0x840b = CSSELServiceImpl::InvokeMethod() +0x9b
  sscfcli +0x31848 = CSSCLIJSMechanism::CSSCLIJSMechanism() +0x12108
  sscfcli +0xe2aa3 = CSSISenseInterface::`default constructor closure'() +0x9c3e3  
  sscfcli +0xe91ca = CSSISenseInterface::`default constructor closure'() +0xa2b0a  
  sscfcli +0xe9e48 = CSSISenseInterface::`default constructor closure'() +0xa3788  
  sscfcli +0x13b2d = CSSCLIJSMechInst::CallEvent() +0xc5d  
  sscfel +0x583d = CSSELIface::ForwardEvent() +0x6d






To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

This document is being delivered to you via Oracle Support's Rapid Visibility (RaV) process and therefore has not been subject to an independent technical review.
My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.