"Batch Validate" Is Causing Crash (Doc ID 1480581.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel eConfigurator - Version 8.0.0.13 SIA [20448] and later
Information in this document applies to any platform.
*** Checked for relevance 02-Feb-2016 ***

Symptoms


  BatchValidate method crashes the application on 8.0.0.13
 
  Happens only when
  - Product has a linked item defined
  - Product has a rule constraint defined
  - log levels are set to 3 or higher.
 
In the log file before the crash the following error is seen:
  ObjMgrLog Error 1 000000024fff090c:0 2012-07-13 04:08:02 (vodbroker.cpp
  (3591)) SBL-ISS-00121: The Item can not be found; Type ISS_PROD_DEF;
  Identifier 6SIA-4HVGU
 
  ObjMgrBusServiceLog Error 1 000000024fff090c:0 2012-07-13 04:08:02
  (cxobjinstsvc.cpp (8055)) SBL-CFG-00155: Complex Object Instance Service
  Internal Error: **GetProperty failed.*Property Product Id not found.
 

- CALL STACK -
 
  sscswork +0x13d50 = ConfiguratorWorker::getHasCondCheckFailure() +0x0
  sscsmain +0x16df1 = CSSCxSessionMgr::GetDetailedReqExpl() +0xc1
  SSCSIBRK +0x1ade2 = CSSCxObjInstService::GetDetailedReqExpl() +0x192
  SSCSIBRK +0x28c04 = CSSCxObjInstService::DoInvokeMethod() +0x114
  sscfom +0x19583 = CSSService::InvokeMethod() +0x203
  SSCSREMT +0xf2f0 = CSSConfiguratorService::InvokeSessionMethod() +0x1a
  SSCSREMT +0xff54 = CSSConfiguratorService::GetDetailedReqExpl() +0x84
  SSCSREMT +0x13556 = CSSConfiguratorService::BatchValidate() +0xfd6
  SSCSREMT +0x1154c = CSSConfiguratorService::DoInvokeMethod() +0xbc
  sscfom +0x19583 = CSSService::InvokeMethod() +0x20  
  SSCSREMT +0x34e2 = CSSCfgProxyService::DoInvokeMethod() +0x22
  sscfom +0x19583 = CSSService::InvokeMethod() +0x203
  sscfomlg +0x840b = CSSELServiceImpl::InvokeMethod() +0x9b
  sscfcli +0x31848 = CSSCLIJSMechanism::CSSCLIJSMechanism() +0x12108
  sscfcli +0xe2aa3 = CSSISenseInterface::`default constructor closure'() +0x9c3e3  
  sscfcli +0xe91ca = CSSISenseInterface::`default constructor closure'() +0xa2b0a  
  sscfcli +0xe9e48 = CSSISenseInterface::`default constructor closure'() +0xa3788  
  sscfcli +0x13b2d = CSSCLIJSMechInst::CallEvent() +0xc5d  
  sscfel +0x583d = CSSELIface::ForwardEvent() +0x6d

 

 

 

 

Cause

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