Siebel IMAP Drivers Stop Working With Email Having Attachments Sized Over 15 MB

(Doc ID 1498825.1)

Last updated on DECEMBER 01, 2016

Applies to:

Siebel Email Response - Version 8.1.1.7 [21238] to 8.1.1.9 [23016] [Release V8]
Information in this document applies to any platform.
***Checked for relevance on 10-October-2014***

Symptoms

On Siebel 8.1.1.7 using Email Response with Internet SMTP/IMAP Server driver to pull emails from email server and created Email - Inbound activities.

When attempting to pull email with large attachments the CommInboundRcvr process keep failing to pull the email message the following error occurs in Internet SMTP/IMAP Server driver log files:

IMAPSMTP[07/25/2012 07:29:39:347]:ERROR:
IMAPSMTP[07/25/2012 07:29:39:347]:ERROR:Error retrieving mail stream object
IMAPSMTP[07/25/2012 07:29:39:347]:ERROR:Error retrieving mail stream object, could not copy stream object
IMAPSMTP[07/25/2012 07:29:39:347]:DBG:unlocked access to MAIL client, failed to retrieve message 1
IMAPSMTP[07/25/2012 07:29:39:347]:ERROR:JMailClient object failed to retrieve message stream object from email server
IMAPSMTP[07/25/2012 07:29:39:347]:ERROR:Could not retrieve email message


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Send some email with large attachments like 10- 21MB
2. CommInboundRcvr failed to download the emails.
3. After a restart it start to pull the same email message with large attachments that was stuck and causing a loop on Email Response module.


Cause

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