Siebel Outbound Email Issue , error: SMTP server unavailable: 504 5.7.4 Unrecognized authentication type ...550 5.7.1 Unable to relay (Doc ID 1511000.1)

Last updated on SEPTEMBER 07, 2017

Applies to:

Siebel Email Response - Version 8.0 SIA [20405] and later
Siebel Marketing - Version 16.13 [IP2016] to 16.13 [IP2016] [Release V16]
Information in this document applies to any platform.
When sending CommOutbound requests , getting : sent 0 out of 0 messages. value too long for field, POP3 logs shows:

POP3SMTP[11/29/2012 12:59:00:702]:DBG:SMTP S: RCPT TO:
POP3SMTP[11/29/2012 12:59:05:733]:DBG:SMTP R: 550 5.7.1 Unable to relay

POP3SMTP[11/29/2012 12:59:05:733]:DBG:SMTP S: DATA
POP3SMTP[11/29/2012 12:59:10:733]:DBG:SMTP R: 503 5.5.2 Need rcpt command

POP3SMTP[11/29/2012 12:59:10:733]:DBG:SMTP S: QUIT
POP3SMTP[11/29/2012 12:59:10:733]:DBG:SMTP R: 221 2.0.0 Service closing transmission channel

POP3SMTP[11/29/2012 12:59:10:733]:DBG:SMTP: Closing socket to server cgc01.test.co.test.va.us on port 25
POP3SMTP[11/29/2012 12:59:10:733]:ERROR:SMTP DATA error: 503 5.5.2 Need rcpt command

another error was:
POP3SMTP[11/29/2012 17:04:55:567]:ERROR:SMTP DATA error: 550 5.7.1 Client does not have permissions to send as this sender

and the problem happens with only certain email addresses put in From Adddress parameter of the Profile

Symptoms

On : 8.0 SIA [20405] version, Comms Server & Email Response

When attempting to send outbound email
the following error occurs.

ERROR
-----------------------
EMR_Log GenericError 1 0000000950b51734:0 2012-11-27 15:36:03 SMTP server unavailable: 504 5.7.4 Unrecognized authentication type

ObjMgrLog Error 1 0000000950b51734:0 2012-11-27 15:36:03 (commdlv.cpp (600)) SBL-CMO-00155: Error occurred on sending message to 'test@test1.com' with subject = 'test after reboot'.
CommSrvr CommSrvrWarning 2 0000000950b51734:0 2012-11-27 15:36:03 Error occurred on sending message to 'test@test1.com'  with subject = 'test after reboot'.(SBL-CMO-00155)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Send an outbound email
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use email functionality

Changes

 networking

Cause

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