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Siebel Outbound Email Issue , errors: SMTP DATA error, SMTP server unavailable: 504 5.7.4 Unrecognized authentication type ...550 Unable to relay (Doc ID 1511000.1)

Last updated on OCTOBER 25, 2024

Applies to:

Siebel Email Response - Version 8.0 SIA [20405] to 24.9 [Release V8 to V17]
Siebel Marketing - Version 16.13 [IP2016] to 24.9 [Release V16 to V17]
Information in this document applies to any platform.

Symptoms

When attempting to send outbound email
the following error occurs:

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Send an outbound email

Changes

 networking

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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