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How To Set Up Internet SMTP/IMAP Server Driver To Work with Siebel Email Response Module (Doc ID 1512349.1)

Last updated on MAY 29, 2019

Applies to:

Siebel Email Response - Version 8.0.0.3 SIA [20416] and later
Information in this document applies to any platform.
***Checked for relevance on 18-June-2014***

Goal

 This documents described on how to configure Siebel Email Response module with the Internet SMTP/IMAP Server driver released on Siebel 8.0.0.3 Fix Pack through ACR 374. The Internet SMTP/IMAP Server is available for any Siebel 8.0.0.3 Fix Pack and higher versions.

 

Solution

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In this Document
Goal
Solution
 1 - Install the JavaMail libraries on the Siebel Server where the Communications Inbound Receiver component is running
 3 - Configure/add the Java Subsystem and Parameters for Siebel Email Response
 3.1 Navigate to Site Map>Administration – Server Configuration > Enterprises > Profile Configuration applet, and then add a new or edit an existing record with following details:
 3.2 Navigate to Site Map>Administration – Server Configuration > Enterprises > Profile Configuration>Parameters grand child applet add a new or edit the following parameters:
 3.3 Sample configurations for the Java Subsystem parameters for EMRJavaSubsys for Internet SMTP/IMAP Server driver:
 4 - Use secure protocols "TLS/SSL" and Advanced  Memory Configuration for Internet SMTP/IMAP Server driver
 5 - Other related articles recommended:
References


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