My Oracle Support Banner

How To Set Up Internet SMTP/IMAP Server Driver To Work with Siebel Email Response Module (Doc ID 1512349.1)

Last updated on MARCH 18, 2021

Applies to:

Siebel Email Response - Version 8.0.0.3 SIA [20416] to 21.2 [Release V8 to V17]
Information in this document applies to any platform.
***Checked for relevance on 18-June-2014***

Goal

This documents described on how to configure Siebel Email Response module with the Internet SMTP/IMAP Server driver released on Siebel 8.0.0.3 Fix Pack through ACR 374. The Internet SMTP/IMAP Server is available for any Siebel 8.0.0.3 Fix Pack up to Siebel CRM 21.2 Update.

Notice that in Siebel CRM 21.3 the new JRE 64-bit support for Siebel IMAP and POP3 Driver replaced this legacy method using the JRE 32-bit. For Siebel CRM 21.3 please refer to Alert How To Upgrade To JRE 64-bit support for Siebel IMAP and POP3 Driver for Email Response; Replaces 32-bit Driver From 21.3 and later (Doc ID 2761440.1) 
The steps bellow applies ONLY to Siebel CRM 21.2 and previous versions.

 

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Goal
Solution
 1 - Install the JavaMail libraries on the Siebel Server where the Communications Inbound Receiver component is running
 3 - Configure/add the Java Subsystem and Parameters for Siebel Email Response
 3.1 Navigate to Site Map>Administration – Server Configuration > Enterprises > Profile Configuration applet, and then add a new or edit an existing record with following details:
 3.2 Navigate to Site Map>Administration – Server Configuration > Enterprises > Profile Configuration>Parameters grand child applet add a new or edit the following parameters:
 3.3 Sample configurations for the Java Subsystem parameters for EMRJavaSubsys for Internet SMTP/IMAP Server driver:
 4 - Use secure protocols "TLS/SSL" and Advanced  Memory Configuration for Internet SMTP/IMAP Server driver
 5 - Other related articles recommended:
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.