Login Screen is displayed after 21 sec when using NLB and assigned to powered off server. (Doc ID 1514336.1)

Last updated on JULY 01, 2016

Applies to:

Siebel Financial Services CRM - Version 8.1.1.8 SIA [23012] and later
Microsoft Windows (32-bit)
Microsoft Windows x64 (64-bit)

Symptoms

 Customer uses 2 Siebel Server and assigned by Siebel Native Load Balancer (NLB).

When 2 Siebel Servers are powered on, Siebel Login Screen displays soon.
But one of the Siebel Server is powered off and it is assigned by NLB, Siebel Login Screen displays about 21 seconds later.

We can find this timeout via SWE log as follows,

===
SisnTcpIp SisnSockWarning 2 0000001c50bd1050:0 2012-12-04 15:19:29  4432: [TCPIP-client] connect() to siebhost02:2321 failed (err=10060 | Connection timed out.)
SessMgr ConnOpen 3 0000001c50bd1050:0 2012-12-04 15:19:29  4432: [SMCONN] Failed to open connection to (siebel.tcpip.none.none://siebhost02:2321:2321/sia81/sccobjmgr_jpn) in 28 sec(s)
GenericLog GenericError 1 0000001c50bd1050:0 2012-12-04 15:19:29 (smconn.cpp (284) err=1180849 sys=10060) SBL-NET-01201: Internal: connect() failed: Connection timed out.
===

Cause

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